Returns and refunds policy

We have a 30-day return policy, meaning you have 30 days after receiving the item to request a return.

The item must be in the same condition as when you received it, unused, with tags attached, and in its original packaging, in order to be eligible for a return. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at topset.store@gmail.com .

If the return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items will not be accepted for return without prior request.

For any questions regarding returns, you can contact us at topset.store@gmail.com .

Damages and problems
Please check your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the problem and resolve it.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom-made products (like special orders or personalized items), and personal care items (like beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Changes
The quickest way to ensure you get what you're looking for is to return the item you have and, once the return is accepted, make a separate purchase of the new item.

14-day cooling-off period in the European Union. Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without needing to provide a reason. As in the previous case, the item must be in the same condition as when you received it, unused, with the tags attached, and in its original packaging. You will also need to have the receipt or proof of purchase.

Refunds
We'll notify you once we've received and inspected your return and let you know if your refund has been approved. If approved, your refund will be automatically issued to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card issuer to process and issue the refund.
If more than 15 business days have passed since we approved your return, please contact us at topset.store@gmail.com.

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
original.
Several types of products are exempt from returns. Perishable goods, such as food, flowers, newspapers, or magazines, cannot be returned.
We also do not accept products that are intimate or sanitary, hazardous materials, or flammable liquids or gases.
To complete your return, we need a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
* Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
* Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item.
We will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original credit card or payment method within a
a certain number of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Next, contact your credit card company. It may take some time before your refund is officially posted. Then, contact your bank. There is often some processing time before a refund is reflected in your account.
If you have already done all of the above and still haven't received your refund, you can contact us by writing to topset.store@gmail.com.
Items on sale (if applicable)
Only regular-priced items are eligible for refunds. Unfortunately, sale items are not eligible for refunds.
Changes (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at
topset.store@gmail.com and send your item to: Juan Gris, Mejorada, M, 28840, Spain.
Gifts
If the item was marked as a gift when purchased and we shipped it directly to you, you'll receive a gift credit for the value of your purchase.
Returns. Once we receive the returned item, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or if the gift giver chose to have the order shipped to them and then give it to you, we'll send a refund to the gift giver and they'll be notified of your return.
Shipment
To return your product, you must mail it to: Juan Gris, Mejorada, M, 28840, Spain.
You are responsible for the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Depending on where you live, the time it takes to receive your product replacement may vary.
If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that
We will receive the return of your item.